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3ds Max 2019 crashing on startup for some users

Several CER (Crash Error Reports) have been received from a crash of 3sd max crashing on startup.
The problem only affects a small fraction of users, never happened in any of our internal testing (and still has never happened for anyone at Autodesk, which makes debugging it... difficult). The problem is, if it happens once, it keeps happening on your machine, and even a reinstall doesn't help. This is because the problem is corrupted files in a shader cache, which is stored in a user directory, which is retained across reinstalls....

After som digging and some helpful users, we at least figured out some details. The problem affects 3dsmax 2019 update 1 and update 2 only. There is a workaround to solve this problem!!

To fix it, do the following:

Open a windows file ExplorerIn the address bar type %localappdata%\autodesk\3dsmax\2019 - 64bit\ENU\en-US\plugcfg\In this folder you will find a ton of files named things like shader123456123456.oso with all sorts of different numbers.DELETE…

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